PRIVACY POLICY

Nuterials ApS
Fruebjergvej 3, 2100 Copenhagen
Cvr. 44585731

(Last updated October 2025)

Introduction

This privacy policy for Nuterials ApS (further as “company”, “we”, “us” or “ours”) describes how and why we might collect, store and use your information when you use our services, such as when:

You visit our website at https://www.nuterials.com/ or any webpage of ours that links to this privacy policy
You engage with us in other related ways - including marketing campaigns, sales, events, or social media

Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please opt out of using our services. The process of requesting the removal of your data is explained below. If you still have questions or concerns regarding our policy, please contact us at: hello@nuterials.com

Nuterials ApS is committed to ethical data handling, privacy, and transparency in accordance with current data protection laws and regulations, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and Databeskyttelsesloven.

Type of Information Collected and Methods of Collection

1. Personal information

We collect personal information voluntarily disclosed to us when using our contact form. This information depends on the context of your interaction with our contact form, and the choices you make. Personal information collected may include the following: first and last name, email or other contact information.

2. Sensitive information

We do not process sensitive information through interaction with our website.

3. Automatically collected general data

We automatically collect certain data regarding your visit, use, or navigation of our website. This information is not personal and does not reveal your specific identity, but may include device and usage indicators as: IP address, browser, device information, language, referring URLs, country, location, information about how and when you interact with our website, and other technical information. This information is primarily needed for internal analytics and reporting purposes facilitated by third-party analytical services (details in section “Cookies and third-party tracking tools”).

4) Script tracking and third-party CRM

We also receive limited data from third-party CRM tools and services that help us analyse website use and manage customer relationships, such as Salesflare. This data tracks general interactions with our webpage, including pages visited and time spent on each page. This data is used solely for legitimate business purposes (details in section “Cookies and third-party tracking tools”).

Intention and Use of Data

We process your information for a variety of reasons, depending on how you interact with our website and company. This may include:

Responding to user inquiries and offering support to users: we may process your information to respond to inquiries and be able to continue contact after initial reach-out.
To send administrative information: we may process your personal contact information to stay transparent and inform you about changes in our privacy policies.
To send you marketing information: we may process personal information for marketing purposes, if this is in accordance with your preferences after a voluntary request. You can opt out of marketing communications at any time by contacting hello@nuterials.com
To protect our services: some general information may be processed as a part of our efforts to keep our website safe and secure.
To identify usage trends: we may process general information about your interaction with our website to better understand user trends and improve our performance.

Storage and Security

We only keep personal information for a long as it is necessary for the purposes set out in this privacy notice (section “Information and data use”). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information. General data about interaction with the website (anonymous) may be stored for longer periods for purposes of analytics, and may be subject to the privacy policies of third-party tracking tools.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect any personal information we process. Information shall not be disclosed to unauthorised persons, lost or damaged. In case of a breach, we will report the incident within the lawful time period of 72 h established by current GDPR regulations.

Third-party Tracking Tools

Our website is hosted and built on the Wix.com platform, which provides analytics and performance monitoring tools that help us understand how visitors use our site and improve its functionality. Wix may collect technical data such as your IP address, device and browser information, time zone, and pages visited. This information is processed to ensure website security, improve performance, and generate aggregated usage statistics. The data is processed based on our legitimate interest in maintaining and improving our website. Wix stores data on secure servers and may process it in accordance with their Privacy Policy: https://www.wix.com/about/privacy

We use Google Search Console, a service provided by Google LLC, to monitor and maintain our website’s presence in Google search results. This tool provides us with aggregated, anonymised information such as search performance, indexing status, and site errors. Google Search Console does not collect or store personal data from visitors on our website. Any data processed by Google in connection with this service is handled in accordance with Google’s privacy policy: https://policies.google.com/privacy

We use Salesflare, provided by Salesflare NV, as our CRM and website tracking tool. When you visit our website or open our emails, Salesflare may collect information such as your IP address, browser type, and activity on our site to help us identify business leads and manage customer relationships. The data is processed based on your consent (for website tracking) or our legitimate interest in managing customer relationships (for existing clients). For more details on how Salesflare handles data, please see their privacy policy: https://www.salesflare.com/privacy

Cookies

Our website uses cookies and similar technologies to ensure proper functionality, improve performance, and analyse how visitors use the site. Some cookies are essential and necessary for the website to operate correctly (set by our provider, Wix). Other cookies, such as those used by Salesflare, help us understand interactions and improve our communication with customers.

Essential cookies are required for the website to operate and cannot be switched off in our systems. They include session management, load balancing, and security cookies set by Wix.
Analytics cookies help us understand website performance and visitor behavior through anonymized statistics. These may include cookies set by Google or Wix for analytics and performance purposes.
Marketing and CRM cookies are used by our CRM platform, Salesflare, to recognize when business contacts interact with our website or open communications from us. This allows us to manage customer relationships and measure engagement with our services.

When you first visit our website, you can choose whether to allow or reject non-essential cookies through the cookie banner. You can also change your preferences at any time.

Below is a summary of the cookies currently in use on our website.

Essential/functional: Required for website operation, security, and session management. These cookies allow the site to function properly, remember user preferences, and protect against cross-site request forgery.

svSession, hs, XSRF-TOKEN, bSession, consent-policy, wixAB3, wixCIDX, wixUIDX, wixSession2, wixClient, userType
providers: Wix

Analytics / Performance: Used to analyse how visitors interact with the site, track traffic sources, and improve performance.

_ga, _ga_LJ6KE24ZY2, _gcl_au, _gcl_aw, _gid, ajs_anonymous_id
providers: Google, Salesflare, Wix

Marketing / CMR: Used to understand visitor engagement and link website visits to CRM data, enabling better follow-up with existing or potential customers.

fbp, ajs_user_id, Ajs_group_id, intercom-device-id-nhqftro2, intercom-id-nhqftro2, Server-session-bind, sf_An22jf8MoBW_zjA5zAU2bp-dOYBP9hu1rYjJLWvaxI1w9
providers: Salesflare

Withdrawal of Consent

You have the right to request the withdrawal, review, or update of your personal data that we have previously collected. To do so, please contact us at hello@nuterials.com.

Nuterials ApS reserves the right to change and update its privacy policy at any time in accordance with current regulations. Changes regarding the processing of personal information will be reported and updated on our website.